SHIPPING: 

We strive to get our customers their products in the quickest possible time frame. When you place an order, Folly & Muse immediately contacts the artist or designer about shipment.

Unlike a generic shopping experience, many of our items are carefully handmade by artists. Every item is sold directly by the artist and shipped from the artist's location. Therefore we hope you can be patient in waiting for your new and exciting treasure.

SHIPPING CHARGES:

We want our costumers to have the best shopping experience possible, therefore our shipping charges vary depending on the price and size of each artwork.

For INTERNATIONAL SHIPPING please drop us an email and we will get a customized quote for you.

info@follyandmuse.com

RETURN & REFUND POLICY: 

We want you to be happy with your purchase, so we offer the option to exchange or refund if you notify us via email within 14 days of receipt of item.

Please contact customer service via email if you want to return your item at: info@follyandmuse.com.

Returns do not apply to made to order, bespoke/personalized items, special-commissioned works.

Goods will be sent back to the vendor, so the artist directly. You will need to cover the return postal costs using recorded delivery to ensure you can track that your package has arrived. We will then refund you the original sales amount once the goods have arrived in the original condition.

Only once the vendor has received the item and confirms it’s in good condition do we issue the refund, minus shipping charges incurred on our part. 

FAULTY ITEMS:

Items are classified as faulty if they are received damaged. 

Please notify us immediately and we will do our utmost to replace or repair your work of art.

You will receive a full refund if the item cannot be repaired or replaced.

Please get in touch immediately at info@follyandmuse.com 

Returns without enough information might be delayed in processing.